Having issues viewing the webcast?
Here are some common items to check:
If possible, use a wired internet connection for the best viewing experience. At home with Wi-Fi only? Make sure you’re close to where your router is. If your internet router is in the basement, and you’re on the third floor, you might want to move closer.
IF YOUR ZOOM APP IS STUCK OR SLUGGISH
- Please close all unessential programs. Email, browser tabs, and streaming media will take away resources your computer needs to view live video.
- Use this link to run a speed test: Speed Test Link Check to ensure your Internet speed meets the recommended specifications:
2.5 Mbps (upload) / 3.0 Mbps. (download) - It is possible to experience lag when attending virtual meetings in high resolution. While it’s good to keep video quality high when communicating remotely, it adds to the app’s processing load. To keep it running without lagging, you need to manage the resolution well. You can do this by turning off HD in the video settings. Here is how to do it:
- Tap the gear icon in the top right corner of the Zoom desktop client to open Settings.
- Go to the Video setting in the left sidebar.
- Make sure the HD box is unchecked under the camera.
IF YOU ARE VIEWING FROM A WORK COMPUTER:
- Please disable any VPN services, they will not allow a fast enough network connection for live streaming.
IF THE LINK IS NOT OPENING PROPERLY:
- You may need to copy and paste the link into Chrome if your computer is set to open links in Internet Explorer automatically.
IF THE VIDEO IS NOT LIVE:
- If the video isn’t live when it should be, please check your time zone first to make sure your start time is correct.